GuestPulse
Private guest feedback for restaurants
Stop bad reviews before they go public.
GuestPulse helps restaurants and hospitality teams collect private guest feedback, catch unhappy guests early, and respond fast before a bad experience damages your public reputation.
GuestPulse in action
Manager Response View
Low-rating alerts
17
Repeat issues
2
Biggest risk
Pricing
Service insight
Repeated pricing complaints suggest guests are questioning value and need a faster manager response.
Suggested Management Action
Review pricing and portion consistency on affected menu items, then brief staff on how to handle value concerns before they turn into public complaints.
Everything you need to catch issues early and protect your reputation
GuestPulse gives your team private feedback capture, low-rating alerts, a clear complaints inbox, happy-guest review redirection, and AI-assisted summaries that help managers act faster.
Private Feedback Before Public Damage
Let guests share concerns privately before they post them publicly, giving your team a chance to step in first.
Instant Alerts for Low Ratings
Know when a guest is unhappy so managers can respond fast while the experience is still recoverable.
Complaints Inbox for Your Team
Give staff one clear place to review complaints, track issues, and follow up with guests who want a response.
AI-Assisted Summaries and Trends
Use AI-assisted summaries and weekly insight reports to spot repeat issues and improve service faster.
How GuestPulse works
A simple workflow that helps your team catch issues early, respond faster, and protect your reputation.
Collect Private Feedback
Guests scan a QR code at the table, reception, or front desk and share concerns privately before they post publicly.
Alert the Right Team Fast
Low ratings go straight into your complaints inbox with AI-assisted summaries and alerts to help managers act quickly.
Recover Service and Improve
Follow up with guests who want a response, spot repeat issues, and guide happier guests into your review flow.
One premium package for teams that want to protect their reputation
GuestPulse Premium gives restaurants and hospitality teams private feedback capture, low-rating alerts, review redirection, and guided setup in one focused package.
Everything you need to catch issues early and protect your reviews.
Designed for hospitality operators who want private feedback, faster follow-up, clearer complaint visibility, and a better chance to recover unhappy guests before they leave a public review.
Launch pricing
Best ValueFounding price for early businesses
Was £468
Best value for operators ready to put reputation protection in place for the full year.
One plan. Choose monthly or save more with yearly billing.
Ready to stop bad reviews before they go public?
GuestPulse helps restaurants and hospitality teams catch unhappy guests early, respond faster, and protect public reputation.